Return Policy - Hubert Cloix
Your peace of mind, our priority since 1973
At Hubert Cloix, each machine is carefully designed in our workshops near Paris. For over 50 years, we have been supporting artisans and professionals in the food industry with reliable, robust equipment and personalized customer service.
Because your satisfaction is essential, we have implemented a clear, transparent and respectful return policy.
đź“Ť Areas affected
This policy applies to all purchases made from mainland France (the catchment area of ​​our online store).
📦 Products eligible for return
All products can be returned, whether defective or not.
Exchanges are possible, subject to availability.
Returned equipment must be new, unused, and in its complete original packaging.
⏱️ Return deadline
You have 30 days from receipt of your order to make your request.
đźšš Return terms
In store (by appointment only).
By carrier: the return address will be communicated to you after validation.
đź’° Fees and conditions
Return costs are the responsibility of the customer.
A 30% restocking fee is applied (unless the product is defective).
In the event of a defective product or error on our part, you will not be charged any fees.
đź’ł Refund
Refunds will be issued within a maximum of 15 days after receipt and verification of the returned product. Refunds will be made for the amount of the product, less any restocking costs.
It is carried out via the payment method used (Stripe, Paypal, credit card or bank transfer).
📬 How to make a return?
- Contact us via the contact form or by email.
- Mention:
- The order number
- The reason for return
- Photos if the product is defective
Our team will respond quickly with instructions on how to proceed.
🤝 Why buying from Hubert Cloix means buying with confidence?
- Family business since 1973: solidity, reliability, longevity.
- Responsive and professional after-sales service, based in France.
- Spare parts available for over 20 years.
- A customer relationship based on trust and mutual respect.