FAQ - Frequently Asked Questions
You will find on this page a lot of questions that you could ask yourself!
Please do not hesitate to contact us if any question remains unanswered.
Features and options of our machines
The type of cooling chosen is an important criterion in the act of purchase.
Two main choices are available to you:
Air cooling
In most cases, choosing a pasto cooker, an ice turbine, a Combi-Glace ™ or a pasteurizer or air cooler is relevant.
Indeed, air cooling makes it possible to be freed from the installation required by water cooling (water inlet and drain).
Upon delivery, the machine is “ plug & play » (in French, plug in and turn on).
In addition, it allows you to save money and support a process of respect for the environment.
However, some constraints prevent an air cooling system for your future machine:
- Laboratory temperature too high (more than 25 ° C),
- Bowl capacity too large (240 liters *)
Water cooling
The advantage of water cooling lies in the slight time saving compared to water cooling (for large volumes).
If your laboratory is not air-conditioned and the ambient temperature exceeds 25 degrees, it is better to opt for water cooling.
*We can offer you a refrigeration unit with remote air (on the front or on the roof of the laboratory).
- Our pastocuisers and pastocremes range from 15 liters to 240 liters in different ranges.
Modular heating in 3 zones. - Our professional ice cream makers are available from 3 liters to 50 liters of bowl.
We advise not to put less than 1 / 5 of the maximum capacity. - Our ice pasteurizers range from 15 liters to 240 liters.
Modular heating in 3 zones. - Our Combi-Ice are available in 7 liters and 14 liters versions.
Modular heating in 3 zones. - Our coolers professionals are available from 30 to 350 liters.
We offer in standard version the Pastocooker “Recipe”. It will be suitable for a wide range of users ranging frompastry chef au industrial pastry chef passing throughglacier craftsman or caterer et restaurateur.
However, two “tailor-made” versions exist:
- Le “cooked cream” pastocooker, this is a simplified version of pastocooker “Recipe”. It does not have a rapid agitator. It is specially designed for professionals looking for a simple machine for pasteurize and realize their cooked creams such as custard, etc.
- Le “Grande Cuisine” pastocooker, this is an enhanced version of « pastocooker “Recipe”. It has reinforced mechanics, a milling knife for cooking soup and a delayed start for one night production.
Contact us now to know all the differences!
Le Combi-Ice ™ is often compared to different models of multifunction pastry machines.
Le Combi-Ice ™, the multifunction pastry machine, from the Hubert Cloix brand, stands out with a ease of use, fair price and very easy daily cleaning.
Indeed, the Combi-Ice ™ takes ten minutes of cleaning time. This is all time spent on general laboratory cleaning or other tasks.
Which ice turbine to choose?
These two types of products have common characteristics! The difference will lie in the autonomous production or not of cold.
On ice cream maker, the principle ofcold buildup is used (ice cream maker placed in the freezer the day before). About the professional ice cream maker, the production of cold is ensured by a autonomous refrigeration unit (With air or water cooling). The term professional ice cream maker is still used from time to time to talk about ice cream turbines.
The scrapers and / or agitators go to the plunge with the rest of your cooking utensils.
To clean your machine (pastocooker, professional ice cream maker, Combi-Ice ™ or even cooler et ice pasteurizer), it's very simple !
Use your common cleaning products (or those we recommend) and clean the inside of the tank, the outlet valve and the outside of the machine. We strongly advise against the use of abrasives.
In general, about ten minutes is necessary to clean our machines (variable time depending on the literatures).
Customer service, repairs and warranties
From receipt of the order to delivery of the machine (and throughout the operation of the machine), the entire team of Hubert Cloix is at your service.
The sales department will keep you informed of the delivery dates, the arrangements to be made for the delivery and the installation of the machine.
We remain at your disposal from Monday to Friday to answer all your questions with great pleasure.
If you bought your machine from one of our dealers, contact them in order to diagnose the fault. We will assist him to find the fault as quickly as possible.
If you bought your machine directly, contact us now by phone, email or via the contact form at the top of the page so that we can take the necessary measures to repair your machine.
The majority of repairs can be carried out on site, which allows you not to be penalized for several days!
Each time an order is placed, a partnership begins.
We are available all year round to answer all your questions.
Questions about machines, adaptations of your recipes, modifications of your machines, etc.
For all your spare parts, you can contact us at 0148857146 or contact us by email.
- You are interested in our machines, contact the sales department at 01.60.33.10.00
- If you are looking to reach the technical service for all your questions, contact 01.60.33.10.00
- You wish to propose us your services or are interested to join our company, contact us by mail directly.
Depending on your Internet service provider, our emails sometimes arrive in the spam, and that's very sad ...
In general, we respond to your requests and requests within 24 hours. If you don't have a response after this period and your spam folder is empty, contact us, and we'll find the person responsible!
Hubert Cloix society and its environment
We stand out thanks to several elements:
- French manufacturing since its creation with the help of numerous professionals, consumer appeal for “Made in France / Made in France” products.
- Recognized manufacturing quality (stainless steel lid that lasts in time, sheet metal and stainless steel scraper).
- In most cases, there is no need to perform a factory reset in the event of a fault.
- Guaranteed parts availability over 15 years.
- Adaptation of the equipment according to customer requests.
- Quality at the fairest price.
Our Company Hubert Cloix was created in 1973 by Mr. Hubert Cloix in Paris, rue Malher. Resumed in 1989 by her son Jean-Loup Cloix, she was able to prevail as serious french manufacturer au Reliable and robust material.
Its family-type structure allows us to listen to and respond to and advise as much as possible on requests and projects for creating, taking over, or renovating laboratories, kitchens and production lines.
Faithful to our human values, we make it a point of honor to sell the right product at the right time for your business and its success.
We highlight the French manufacture of our machines for different reasons:
- For the recognition of France for its talents in the food industry.
- Traditional French manufacturing is synonymous with quality and high standards both in the choice of components and in the technologies used.
- With our expertise and know-how, we control our costs and can therefore offer you equipment at the right price, with superior manufacturing quality.
- Your customers may be sensitive to "Made in France / Made in France". A machine in your laboratory bearing an origin of French manufacture is an element of obvious differentiation!
Contact us now to talk about it!
We manufacture in France all the machines that we market, we can therefore make adaptations, modifications making our machines to your desired application.
This allows you to overcome some constraints of your laboratory (heat, space, etc.).
Recipes and methodologies with Hubert Cloix pastocultors and machines
There is nothing simpler than to make a simple custard with pastocuiseurs and Combi-Ice ™ Hubert Cloix !
- Pour the milk,
- Pour in the egg yolks,
- Put the cream powder (cornstarch),
- Add the sugar,
- Start the cycle (heating, cooking and cooling),
- Open the drain valve and recover the delicious custard.
That's it that's all !
You can flavor your confectioner with chocolate, pistachio, coffee, rum, etc.
You pour the mix into the tank of the professional ice-cream maker.
You program the machine manual mode or automatic mode and the cycle starts.
The mix goes down in temperature and reaches the set point.
Depending on the programming selected on the ice cream maker Professional, expansion engages or not.
Once the cycle is finished, all you have to do is extract the ice cream and put it in tubs and pots.
The expansion rate is controlled in two ways:
- By design, the vertical tank allows better control of the emulsion compared to a horizontal tank.
- In addition, it is possible to increase or not the speed of the scraper which will directly influence the rate of expansion of the ice.
This allows you to keep all the color of red fruits for example.
The shape of the lid makes the water vapor fall from the tank, so force the dry materials of 10% to preserve the authentic taste obtained during a cooking in the pan.
La cooking is sweet and regular, there is no risk of burns, organoleptic properties are preserved, your recipes are sublimated.
The pastocuiseur allows you several gains:
- Absolute regularity,
- Perfect hygiene control
- A reduction in the workforce
- Reduced hardness
- Energy savings
- A sequence of cycles
Commercial Service
Our commercial policy is clear:
We sell our pastocookers, ice cream makers and other machines all year round at the right price.
Do not hesitate to contact us or go through your reseller to ask all your questions!
Thanks to our financial partners, we can offer you financing solutions as well as lease.
Do not hesitate to consult us to offer you the best possible offer that meets your project!
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