Return Policy and Refunds

At Hubert Cloix, your satisfaction is our priority. We have developed a return and refund policy to provide you with a worry-free shopping experience.

1. Simplified Returns

If you are not completely satisfied with your purchase, please contact us via our dedicated contact form. Our customer service team will guide you through the returns process, ensuring everything goes smoothly.

2. Product Warranty

For products with malfunctions, our standard legal warranty policy applies. We are committed to quickly resolving any problem related to the quality of our products, in accordance with current legislation.

3. Refunds (if applicable)

If your return request is approved, we will refund the full amount of the returned item back to the original payment method. Refunds are processed as quickly as possible, usually within 5 business days of receiving the returned product.

4. Late or missing refunds (if applicable)

If you have not yet received your refund or there is a delay, please contact us. Sometimes delays may be due to banking procedures or processing constraints.

5. Sale Items (if applicable)

Sale items are subject to the same return policy as regular priced items. You always have the option of returning sale items in accordance with our guidelines.

6. Exchanges (if applicable)

If you need to exchange an item for a different size or color, please contact us. We will do our best to facilitate the exchange and satisfy your needs.

7. Gifts

If you have received an item as a gift and would like to return it, please contact us to discuss the options available.

8. Shipping

To return a product, you must send it by mail. Be sure to contact us for the exact mailing address.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
If you receive a refund, the return shipping costs will be deducted from this. Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $ 50, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance.
We don't guarantee that we will receive your returned item.

We are committed to making your shopping experience at Hubert Cloix pleasant and hassle-free. Please do not hesitate to contact us if you have any questions or concerns regarding our return and refund policies. We are here to serve you.